Shipping Policy
Last updated: January 24, 2026
1. Introduction
Welcome to PlushFun's Shipping Policy. This policy outlines important information about shipping, delivery timelines, and our pre-order process for physical AI plushies.
By placing an order with PlushFun, you agree to the terms outlined in this Shipping Policy. Please read this policy carefully before making a purchase.
2. Pre-Order Status
All products available for purchase on PlushFun are currently in pre-order status. This means:
- Your order is a reservation for a product that will be manufactured and shipped at a future date
- Payment is processed at the time of order placement
- Production will begin once the target pre-order quantity is reached
- You will receive email updates about your order status and production progress
Important Note
Pre-orders are subject to meeting our minimum order quantity threshold. If the target pre-order quantity is not reached, we will notify you and provide options for refund or alternative arrangements.
3. Free Shipping
We are pleased to offer free shipping on all pre-order purchases. This includes:
- Standard shipping to all supported countries
- No additional shipping fees at checkout
- Tracking information provided once your order ships
Free shipping applies to all pre-order items regardless of order quantity or value. This offer is valid for the duration of the pre-order period.
4. Delivery Timeline
4.1 Expected Delivery Date
If the target pre-order quantity is reached, we expect to begin shipping orders in Q2 2026
This timeline is subject to:
- Reaching the minimum pre-order quantity threshold
- Manufacturing and quality control processes
- International shipping and customs clearance times
- Unforeseen circumstances beyond our control
4.2 Production Timeline
Once the target pre-order quantity is reached:
- Production will begin immediately
- You will receive email updates at key milestones
- Shipping will commence in Q2 2026
- Orders will be fulfilled in the order they were received (first come, first served)
5. Shipping Address
To ensure successful delivery, please provide accurate shipping information:
- Complete and accurate street address
- City, state/province, and postal code
- Country
- Contact phone number for delivery coordination
You can update your shipping address through your profile page before production begins. Once production has started, address changes may not be possible.
We are not responsible for delays or failed deliveries due to incorrect or incomplete shipping addresses provided by the customer.
6. Shipping Methods and Tracking
Once your order ships, you will receive:
- Email notification with tracking information
- Tracking number for your shipment
- Estimated delivery date
- Carrier information
You can track your shipment using the provided tracking number on the carrier's website or through your PlushFun account.
7. International Shipping
We ship to most countries worldwide. Please note:
- International shipments may be subject to customs duties and taxes
- These fees are the responsibility of the recipient
- Delivery times may vary by country and region
- Some countries may have restrictions on certain products
If you have questions about shipping to your country, please contact us before placing your order.
8. Order Modifications and Cancellations
8.1 Pre-Production Period
Before production begins, you may:
- Modify your shipping address
- Cancel your order for a full refund
- Change order quantity (subject to availability)
8.2 After Production Begins
Once production has started:
- Order modifications may be limited or unavailable
- Cancellations may be subject to restocking fees
- Refunds will be processed according to our refund policy
9. Delayed or Lost Shipments
While we strive to deliver your order on time, delays can occur due to:
- Manufacturing delays
- Shipping carrier delays
- Customs processing
- Weather conditions or natural disasters
- Other circumstances beyond our control
If your shipment is significantly delayed or lost:
- Contact us immediately with your order number
- We will investigate and provide updates
- We will work with the carrier to resolve the issue
- If the shipment is confirmed lost, we will send a replacement or provide a refund
10. Damaged Items
If your order arrives damaged:
- Contact us within 7 days of delivery
- Provide photos of the damaged item and packaging
- We will arrange for a replacement or refund
- Return shipping for damaged items is free
11. Changes to This Policy
We reserve the right to update this Shipping Policy at any time. Changes will be effective immediately upon posting on this page. We will notify you of any material changes via email or through our website.
Your continued use of our services after any changes constitutes acceptance of the updated Shipping Policy.
12. Contact Us
If you have any questions about shipping, delivery, or your order, please contact us:
Support: support@plush.fun
