Refund Policy
Last updated: January 24, 2026
1. Introduction
Welcome to PlushFun's Refund Policy. This policy outlines the terms and conditions for refunds on pre-order purchases of our physical AI plushies.
By placing an order with PlushFun, you agree to the refund terms outlined in this policy. Please read this policy carefully before making a purchase.
2. Full Refund Before Production
Key Refund Policy
Before we reach 2,000 sales, you are eligible for a full refund at any time before production begins.
This means you can cancel your pre-order and receive a complete refund of your payment as long as production has not yet started and total sales have not reached 2,000 units.
2.1 Eligibility Requirements
To qualify for a full refund before production:
- Your order must have been placed before total sales reached 2,000 units
- Production must not have begun for your order
- You must request the refund through the proper channels
- The refund request must be submitted before the production start date
2.2 How to Request a Refund
To request a full refund before production:
- Contact us at support@plush.fun with your order number
- Or submit a refund request through your profile page
- Include your order details and reason for cancellation
- We will process your refund within 5-10 business days
3. Refunds After Reaching 2,000 Sales
Once total sales reach 2,000 units, the refund policy changes:
- Production will begin, and refund eligibility may be limited
- Refunds requested after production begins may be subject to restocking fees
- Partial refunds may apply depending on production progress
- We will notify all customers when we approach the 2,000 sales threshold
We will send email notifications to all customers when we are approaching the 2,000 sales milestone, giving you advance notice before production begins.
4. Refund Processing
4.1 Processing Time
Refunds will be processed as follows:
- Refund requests are typically processed within 5-10 business days
- Refunds will be issued to the original payment method used
- For cryptocurrency payments, refunds will be sent to the original wallet address
- You will receive email confirmation once the refund is processed
4.2 Refund Method
Refunds will be issued using the same payment method you used for the original purchase:
- Credit/Debit card payments: Refunded to the original card
- Cryptocurrency payments: Refunded to the original wallet address
- Other payment methods: Refunded according to the payment provider's policies
5. Refunds After Production Begins
Once production has begun (after reaching 2,000 sales), refund policies are as follows:
- Refunds may be subject to a restocking fee (typically 10-20% of the order value)
- Refunds are evaluated on a case-by-case basis
- If your item has already been manufactured, refunds may not be available
- Exchange or store credit may be offered as an alternative
We understand that circumstances change, and we will work with you to find the best solution for your situation.
6. Defective or Damaged Products
If you receive a defective or damaged product:
- Contact us within 7 days of delivery
- Provide photos or video evidence of the defect or damage
- We will offer a full refund or replacement at no additional cost
- Return shipping for defective items is free
We stand behind the quality of our products and will ensure you receive a satisfactory resolution.
7. Non-Refundable Items
The following items or situations are generally non-refundable:
- Digital items or downloadable content (if applicable)
- Items damaged due to customer misuse or negligence
- Custom or personalized items that have entered production
- Items returned without original packaging or in unsellable condition
8. Cancellation vs. Refund
Cancellation: You can cancel your pre-order before production begins (if under 2,000 sales) and receive a full refund.
Refund: A refund returns your payment after cancellation or in cases of defective products.
Both cancellation and refund requests are subject to the same eligibility requirements outlined in this policy.
9. Chargebacks and Disputes
We encourage customers to contact us directly to resolve any issues before initiating a chargeback or dispute:
- Contact us first - we're here to help resolve any concerns
- Chargebacks may delay resolution and can affect your ability to make future purchases
- We will work with you to find a mutually acceptable solution
- If a chargeback is initiated, we will provide all necessary documentation to the payment processor
10. Changes to This Policy
We reserve the right to update this Refund Policy at any time. Changes will be effective immediately upon posting on this page. We will notify you of any material changes via email or through our website.
If you have an existing order, the refund policy in effect at the time of your purchase will apply to your order.
11. Contact Us
If you have any questions about refunds, cancellations, or need to request a refund, please contact us:
Support: support@plush.fun
